In the email you received from service@futureconnections.com you can find the the ordernummer. This ordernumber is also mentioned in your contract with Odido
Based on your question and information we will check the status of your order and contact you via email or phone on the solution or next steps. We strive to answer your request within one business day. Please always respond on our last email to ...
Most likely we have not received from Odido the order for installation and a previous activity is not finished yet. In this case you need to contact Odido first and unfortunately we cannot help you yet. Only after you received an email from us for ...